Reference

What your privacy terms cover

z06 sets out the data terms behind your account so you can see what we collect, why we keep it, and how you can ask for changes.

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z06 What your privacy terms cover
DIRECT REQUEST PATHS

Ways to reach our privacy team

If you want to check, change, or remove data tied to your account, we keep two direct routes open: email and in-account chat.

Email privacy desk Write to [email protected] for access, correction, deletion, or a copy of the data tied to your account. We use this mailbox for privacy requests and keep each case linked to the same thread until it closes.
In-account chat Open chat from your signed-in page when you need a faster reply. Keep your account name and request type ready so we can locate the right record without asking for extra details.
Follow-up path If a first reply does not solve it, send the same request again with the earlier ticket number. We will continue from that record and keep the handling path tied to the same case.
RECORD HANDLING STANDARDS

How we handle your records

We keep access to personal records limited, use cookies for sign-in and fraud checks, and store audit trails so support can confirm what happened on your account.

Data handling

We collect the details you send, plus device and login signals, only to run your account, check security, and meet legal duties. Access inside the team is limited to staff who need that record for a live task.

Cookie use

Cookies help keep you signed in, remember language choice, and measure whether pages load as expected. You can clear or block them in your browser, though some parts may not work as expected if you remove the ones we need.

Login security

Use a strong password and keep your phone and email under your control. If you spot a login you do not recognise, contact support at once so we can lock the session and check the record.

Retention

We keep data only for the period needed to operate the account, settle disputes, complete payment checks, and meet tax or audit duties. After that, we remove, archive, or de-link it under our retention process.

Change requests

You can ask us to correct a mistake, update contact details, or delete data that no longer needs to stay on file. We may keep some records where the law, a payment trace, or fraud check requires it.

Contact path

Send privacy requests through the email or chat listed on this page. Add your account name, the request type, and any ticket number so we can match the right record and reply on the same thread.

Common privacy questions here

These answers cover what we collect, why we keep it, how long we store it, and how you can ask for changes. If your request needs account checks, the reply may depend on local law and the records tied to your case. We keep each reply focused on the exact data item so you know what happens next and what we can close right away.

We collect the details you submit at sign-up, login records, device and browser signals, support messages, and payment references. We use them to run the account, check security, and meet legal duties.

Yes. Cookies help sign-in, language choice, fraud checks, and page loading. You can manage them in your browser, but some parts may not work as expected if you block the cookies we need.

Yes. Send the correction request through email or chat with your account name and the exact field you want changed. We will update what we can and explain any record we must keep.

We keep it only as long as needed for account use, dispute handling, payment checks, and legal duties. After that, we remove, archive, or de-link records under our retention process.

Only staff and service partners who need the record for hosting, payments, support, or security checks can access it. We ask them to handle it under contract and limit use to that task.

Use the email or in-account chat listed on this page. Include your account name, the request type, and any case number so we can match the right record and respond faster.

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